THE WILLIAM CECIL
Receptionist
Up to £13.21 per hour.
The on target earning potential for this role is up to £13.21 per hour - comprising a base hourly rate of up to £12.21, plus a qualified estimate of £1 per hour*
ABOUT THE JOB:
As Receptionist, you’ll be the first point of contact for our guests, setting the tone for their stay from the moment they either give us a call, or walk through the door. You’ll balance warmth with professionalism, handle every detail with care, and make sure each guest experience feels effortless.
You’ll also work closely with every department to keep things running smoothly - whether that’s managing reservations, answering queries, or ensuring guests leave with a reason to return.
The William Cecil is part of Woodford is a growing family of characterful places to eat, drink, and stay and you’ll be part of a team that’s proud to deliver exceptional service, with opportunities to grow and move across the business as you do.
YOUR DAY-TO-DAY WILL INVOLVE:
Welcome every guest with warmth, confidence, and genuine hospitality.
Deliver consistently high standards of service that exceed expectations.
Build rapport with guests, remembering names and preferences to create a personal experience.
Communicate clearly with colleagues and managers to ensure smooth operations across departments.
Handle reservations, enquiries, and guest requests efficiently, both in person and over the phone.
Maintain accuracy in guest billing, cash handling, and financial procedures.
Promote the hotel’s facilities and local attractions, offering recommendations that enhance each stay.
Stay calm and composed under pressure, always presenting a professional and approachable manner.
Uphold health, safety, and security standards for both guests and team members.
Be proactive in spotting opportunities to upsell rooms, experiences, or return visits.
Build strong working relationships with colleagues, fostering a positive, collaborative team culture where everyone feels supported and motivated to deliver great service.
Stay alert to any maintenance, repair, or guest-related issues and report them promptly to management to ensure the best possible guest experience.
WHO YOU'LL REPORT TO:
Our Reception Manager, Amy
WHAT'S IN IT FOR ME:
Discounts across the group and special team rate for overnight stays
Invite to the annual Woodford Hoedown
Enjoy an annual Woodford voucher to spend on food, drink or an overnight stay - with the value increasing each year you’re with us
Voucher on your birthday
A fair share of gratuities
Food on shift
Regular days off
A formal (and informal) training program
Scope to progress across the group
Uniform provided