THE WILLIAM CECIL

Receptionist

Up to £14 per hour

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The on target earning potential for this role is £14 per hour - comprising a base hourly rate of up to £13, plus a qualified estimate of £1 per hour*

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ABOUT THE JOB

As Receptionist, you’ll be the first point of contact for our guests, setting the tone for their stay from the moment they either give us a call, or walk through the door. You’ll balance warmth with professionalism, handle every detail with care, and make sure each guest experience feels effortless.

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You’ll also work closely with every department to keep things running smoothly - whether that’s managing reservations, answering queries, or ensuring guests leave with a reason to return.

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The William Cecil is part of Woodford is a growing family of characterful places to eat, drink, and stay and you’ll be part of a team that’s proud to deliver exceptional service, with opportunities to grow and move across the business as you do.

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YOUR DAY-TO-DAY WILL INVOLVE:

• Welcome every guest with warmth, confidence, and genuine hospitality.

• Deliver consistently high standards of service that exceed expectations.

• Build rapport with guests, remembering names and preferences to create a personal experience.

• Communicate clearly with colleagues and managers to ensure smooth operations across departments.

• Handle reservations, enquiries, and guest requests efficiently, both in person and over the phone.

• Maintain accuracy in guest billing, cash handling, and financial procedures.

• Promote the hotel’s facilities and local attractions, offering recommendations that enhance each stay.

• Stay calm and composed under pressure, always presenting a professional and approachable manner.

• Uphold health, safety, and security standards for both guests and team members.

• Be proactive in spotting opportunities to upsell rooms, experiences, or return visits.

• Build strong working relationships with colleagues, fostering a positive, collaborative team culture where everyone feels supported and motivated to deliver great service.

• Stay alert to any maintenance, repair, or guest-related issues and report them promptly to management to ensure the best possible guest experience.

WHO YOU’LL REPORT INTO:

Reception Manager / Deputy Manager, GM

WHAT’S IN IT FOR YOU?:

• Discounts across the group.

• Invite to the annual Woodford Hoedown

• £100 anniversary bonus

• Voucher on your birthday

• A fair share of gratuities

• Food on shift

• Regular days off

• A formal (and informal) training program

• Scope to progress across the group

• Uniform provided

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